Room to make the right call.
Our return process is designed around the reality of large, made-to-order goods: clear inspection windows, honest condition notes, and practical next steps.
Before delivery
Please review the quote, condition report, dimensions, photographs, access requirements, and delivery notes before confirming an order. Because containers are selected, prepared, and scheduled specifically for each project, a confirmed order may create non-refundable preparation or transport costs.
Contact us before payment if you need a different size, condition, finish, or delivery arrangement.
Report visible damage, missing items, or a material mismatch within 48 hours of delivery, with photographs where possible.
Do not modify, unload, relocate, or repair a disputed unit before we have reviewed the issue and given written direction.
Eligible returns and remedies
If a delivered unit materially differs from the agreed description or arrives with damage caused before handoff, we will work with you on the most practical remedy. Depending on the situation, that may include repair, replacement, a partial credit, or return and refund.
Custom conversions, modified units, special finishes, and units already placed on site are generally not eligible for cancellation or return unless the issue is caused by our failure to meet the written order.
Refund timing
Approved refunds are issued to the original payment method. We aim to process them within 7 business days after the remedy is agreed and any returned goods are received or collection is confirmed. Your bank or payment provider may require additional time to post the funds.
To start a return or report a problem, email iamme4real@gmail.com with your order reference, delivery date, a description of the issue, and supporting photographs.